PRODUCT RETURNS & EXCHANGES

What is the deadline for returning the ONYX nails products I purchased?

Product returns are accepted within 14 working days.
Are there any return costs?

Return shipping costs for non-defective products are borne by the buyer. For further instructions regarding the return process, you can call (+30) 210 9760 050 or use the contact form [here] and we will process your request immediately.
I received the wrong order, what should I do?

In case you have received an incorrect online order, please call us at (+30) 210 9760 050 and we will assist you immediately.
I received a damaged product. What should I do?

If any of the products you received are damaged, please keep the box, packaging materials, and the receipt, and contact us as soon as possible at (+30) 210 9760 050.

TECHNICAL SPECIFICATIONS & SAFETY

Are ONYX nails products safe to use?

ONYX nails products are completely safe, approved by the EOF (National Organization for Medicines), dermatologically tested, and registered in the CPNP (Cosmetic Products Notification Portal).
Are ONYX nails products Vegan & Cruelty free?

ONYX nails offers vegan & cruelty-free semi-permanent nail products that are not tested on any animals and contain no animal-derived ingredients.

For ONYX nails, the primary concern is ensuring the safety of both people, through dermatologically tested products, and animals, by rejecting methods that harm any living organism
Are ONYX nails products compatible with products from other companies?

They are compatible, however for the best result we recommend the base-color-top combination with ONYX nails products for maximum performance.
How many uses does the 7ml semi-permanent polish bottle provide?

The 7ml packaging is sufficient for 23 complete manicures.
Why is the gel polish I bought not curing properly?

The reasons why the semi-permanent product may not be curing are the following:

  • Too thick a layer - ONYX nails products only require 2 thin layers. This way, you save both time and material
  • Use of a lamp with low Wattage - For ONYX nails semi-permanent products to cure successfully, a professional lamp of at least 36W is required
  • Incorrect hand position in the lamp - Improper placement of the hand in the lamp results in the material not curing evenly and, therefore, the desired result is not achieved.
Why do the colors on the site look different than they do in reality?

Colors may vary from screen to screen, which is why the best solution, especially if you are seeing our products for the first time, is to experience the shades in person at our physical stores.
Where are the ONYX nails semi-permanent polishes, gels, and acrylics produced?

ONYX nails products are manufactured in a factory in Poland, complying with all European regulations regarding Good Manufacturing Practice (GMP)

Didn't find what you were looking for?

Contact us at 210 9760050 or use our contact form and we will be happy to assist you.